The Services can be invoked, if necessary, in Console mode via the following procedure. It is only necessary to invoke the Services in Console mode for troubleshooting.
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Stop the service you want to run via command line in the Services console.
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Open a command prompt window and navigate to the location of the Phoenix installation (e.g., for 64-bit machines: C:\Program Files (x86)\Certara\Phoenix\application).
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Type the following text to start the Phoenix Job Processing Server:
jps.exe /console
After pressing the Enter key, the Server will load and verify that it has access to a license to operate. If no named user license server is defined in the jps.exe.config file, it will not complete startup. The screen capture below illustrates a successful loading of the Job Processing Server.
Command prompt window showing successful loading of the JPS
To start the Phoenix Job Queue Server, the same steps are applied.
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Open another command prompt window and navigate to the location of the Phoenix installation (e.g., for 64-bit machines: C:\Program Files (x86)\Certara\Phoenix\application).
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Type the following text to start the Phoenix Job Queue Server:
jqs.exe /console
The end result is that you have two command prompt windows open that can be minimized but not closed.
If a JMS component cannot pass licensing, it will not run as a Service. When run in Console mode, an entry in the command line interface will clearly show the user that a license could not be acquired.
Console window showing license error
