Known Issues

Web App and Repository

Phoenix Plugin

Client App

October 2023: Added INTG-4466, INTG-4503, INTG-4599, INTG-4688, INTG-4698, INTG-4719, INTG-4740, INTG-4746. Removed INTG-1307 (not reproducible), INTG-1242, INTG-1264. INTG-1392, INTG-3563, INTG-3892, INTG-4260 (fixed in 23.10.1).
April 2023: Added INTG-4237. Removed INTG-600, 975, 3177, and 3619 (fixed in 23.4.1).
January 2023: Added INTG-3874.

Web App and Repository

SAR license events are recording license names incorrectly using enumerated code and not the display name (INTG-4746): For the system audit report, the system is recording the Internal Name, not the Display Name for the licenses. The mapping is as follows:

Internal Name = Display Name
Administrator = Administrator
FullLicense = Full-Licensed User
QA = QA
Partner = Partner
Archivist = Archivist
FullLicenseESignatureDisabled = Limited-Licensed User
PartnerESignatureDisabled = Limited-Partner User

Path separators in folder or file names can cause problems (INTG-4688): Integral currently allows path separators (/ or \) in file and folder names. This could have negative effects for Client App and also for parsing paths in other locations. The workaround is to rename the folder or file, if a problem arises.

CSV file display is very slow for wide datasets (over 1000 columns) (INTG-4599): It is recommended that such datasets be downloaded to view the content.

Security Context says “Library” instead of “Documents” (INTG-4466): The Properties tab incorrectly displays the Security Context as “Library” for folders with the security context set to “Documents.”

When performing Copy/Link, dragging a file across other folders in the right panel before dropping the item onto the target folder can cause an exception (INTG-4282): To work around this issue, drag the file directly to the target folder, without moving the cursor over other folders in the right panel.

Upload does not work when using the Upload Arrow icon at the folder level (INTG-4267): When a file is added to the displayed Upload File(s) into Data window, the Upload button remains inactive and the file cannot be uploaded. To work around this issue, select the ellipsis menu at the folder level and select Upload Files.

Error while saving a savepoint when save options have identical names (INTG-3520): When selecting results with a similar Path in the Save Options window, unique results names should be provided or an error message will be generated.

Jpeg content fails to load when switching between files (INTG-3368): When viewing the Content tab containing a preview of a jpeg file, switching to another file may not update the Content tab. In such cases, the workaround is to select the file a second time to update the content.

System Audit Report Filter/Custom Filter incorrect for “Details” column (INTG-3465): When filtering on the Details column of the System Audit Report, entering values for Search and Text Filters > Custom Filter will show a “No matches found” message, even when there matches exist. Ignore this message and continue by pressing OK. The filter will be applied and the matches returned successfully.

Custom filtering of System Audit Report can display incorrect “No matches found” message (INTG-3427): When using the Custom Filter dialog to filter on any Details column in Pivoted View of the System Audit Report, entering values and then specifying Starts With will show a “No matches found” message, even when there are matches that exist. Ignore this message and continue by pressing OK. The filter will be applied and the matches returned successfully.

If new revisions for the same file are uploaded by different users, the “Conflict” dialog does not function correctly (INTG-921): In the rare situation where two users upload new revisions for a file at the same time, a dialog is displayed to one of the users explaining that there is a conflict. If the Cancel button is pressed in the Conflict dialog and then Upload is selected again in the Upload dialog, the Conflict dialog should redisplay, but it does not. At this point, the Upload dialog is still displayed, the revision has not been uploaded, and it is unclear how to proceed. The workaround is to press the Cancel button in the Upload dialog and try again.

History tab's “Revert to Revision” option does not work after renaming the file using the Properties tab (INTG-919): In the situation where there are at least two revisions of a file and the filename is then changed through the Properties tab, if you use the Revert to Revision option to go back to a previous revision, the History tab does not list a new revision and the content of the file remains as it was in the last revision. The workaround for this issue is to download the revision you want to return to and then re-upload that revision with a new name.

Blinding, then locking the same file at file level will not allow the file to unlock later (INTG-871): If a file is blinded and locked, it cannot be unlocked at the file level. If you use the lock icon, you can go through the steps to unlock, but the file will not be unlocked. This issue is seen when operating at the file level. The workaround is to unlock the file from the folder level. Unfortunately, this action will unlock all files in that folder and you will need to lock the other files again.

There is no warning message when uploading a file with the same name as an existing file (INTG-432): When uploading a file with the same name as an existing file, the uploaded file is accepted as a new revision of the existing file with no confirmation message being presented to the user. To avoid this issue, verify that the name of the file to be uploaded is unique to any existing files.

Contents tab does not display the icons for locked, blinded, or linked items (INTG-888): Although the icons are properly displayed in the tree on the left, they do not appear in the Contents tab. There is no known workaround for this issue.

Contents tab incorrectly displays the Delete icon and Delete All icon for items in a folder with only Read access (INTG-832): There is no known workaround for this issue.

Sorting data in the Content tab is a lexical sort (e.g., 1, 10, 2, 22, 3, etc.), regardless if the data are numerical or character or a mix of both in a column (INTG-1288).

Phoenix Plugin

Attempting to use ‘Add Selected Item’ when the folder is blinded may display an API error instead of a validation message (INTG-4740): The API error message is presented if you do not have View Blind permissions for the folder. If encountered, dismiss the error popup and obtain the proper permissions before proceeding to add the item to the blinded folder.

Multiple configured Integral instances are not supported when saving a project as a savepoint (INTG-4503): The workaround is to remove the additional instance. That is, only have one instance set at a time, then try to save the project again.

Saving a project as a savepoint fails erroneously (INTG-4698): If the Integral Browser has been logged into by a different user than the current Phoenix user, and the current user is trying to save a project as a savepoint, it will fail with an error message. The workaround is to log out of the Integral Browser and close it, then log back in and save the project as a savepoint.

When Integral Browser is opened from Phoenix, using the “Reload” option removes Plugin-related options from the right-click menu (INTG-4237): To avoid this issue, do not use the Reload option on the right-click menu. If the problem should occur, close and reopen the Integral Browser or use Refresh button.

Use of the F1 key from an Integral Plugin dialog or the Integral page of the Preferences dialog generates an unexpected error (PHX-4075): This issue does not affect any Phoenix operations and the warning message can be ignored. To access the Integral Plugin documentation, use this link:

https://onlinehelp.certara.com/integral/index.html#t=Integral_Guide%2Fintegral_plugin%2Fintegral_plugin.htm

It can also be accessed through the Help > Contents menu item in Phoenix:

In the Phoenix Assistance page, select Integral Plugin under “Import/Export.”

Click the Certara Integral Assistance website link.

Use the links in the “Integral Plugin” section.

Formatting issues occur when importing a csv file from Integral to Phoenix (INTG-3874): The preview of the file in the Phoenix Load Data dialog shows HTML instead of the rows and columns of data. To work around this issue, import the file from the local machine into Phoenix without using Integral.

“Refresh from source” at the project level for older revisions of a savepoint will not load the latest revision of the savepoint (INTG-3478).

When saving projects from Phoenix to Integral, the plugin does not check the validity of dependencies before adding them and this can result in a 500 error if an invalid dependency is encountered (INTG-974): If the 500 error is encountered, the workaround is to return to Phoenix, right-click the project and select Detach from Integral, then save the project. The problematic dependency is no longer present and the project saves successfully.

Integral Browser does not work properly on Windows 8.1 Kanji System Environment (INTG-879): Issues such as the Object Browser splitting when scrolling, only a subset of the content being displayed on the Content menu, and unable to select items in the Content menu have been observed when using Windows 8.1 Kanji System Environment. There is no known workaround for these issues.

Client App

Contents tab displays blank for file types DOC, DOCX, and RTF (INTG-4719): To view the contents of these file types, use the web browser.

CSV file display is very slow for wide datasets (over 1000 columns) (INTG-4599): It is recommended that such datasets be downloaded to view the content.

Incorrect message displayed when overwriting during a sync to Local (INTG-3111): When syncing to Local involves overwriting an existing file, selecting OK to confirm the overwrite can result in an erroneous “Sync not required” message. Ignore the message and continue selecting OK to overwrite the root folder.

When synchronizing a new local folder, the entered description does not carry over to Integral (INTG-898): The new folder is successfully synchronized to Integral, with the folder type matching what was set in the Client application. Any text entered as a description in the Client application is not saved to Integral. There is no known workaround for this issue.


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